Rules for Playing at The Pokies 114

Welcome to The Pokies 114 rules page. These rules explain how we operate, what we expect from players, and how we protect your rights and funds. We tested our platform across multiple real-world scenarios and refined these rules to be clear, fair and enforceable. Read the entire page before registering an account. By creating an account with The Pokies 114 you agree to the terms and rules described here.

1. Who We Are and Our Commitment

The Pokies 114 operates as an online gaming and betting platform. We are headquartered in Costa Rica and have been serving players since 2021. We are licensed and regulated by PAGCOR and follow industry-standard controls for fairness, security and responsible gaming. Our management team combines experience in online gaming operations, compliance and technical security.

2. Scope and Acceptance of These Rules

These rules govern your use of The Pokies 114 web and mobile platforms, including account registration, deposits, play, bonuses, withdrawals and dispute handling. They are legally binding between you (the player) and us (the operator). By registering an account and using the service you accept these rules in full. If you disagree with any part, do not register or continue using the service.

3. Eligibility and Legal Requirements

• You must be of legal gambling age in your jurisdiction of residence. If you are not sure of the legal age where you live, you must determine this before registering.
• You may only play from countries and territories where online gambling is legally permitted. It is your responsibility to ensure that accessing The Pokies 114 is lawful where you are located.
• Your account must be registered in your real name and reflect accurate personal information.
• We reserve the right to request proof of age, identity and address at any time. Failure to provide acceptable documents will result in restriction or closure of the account.

4. Opening and Managing Your Account

When opening an account on The Pokies 114 you will be asked to provide personal details such as your full name, date of birth, email address and telephone number. These details must be accurate and kept up to date. We will verify identity and address using industry-standard Know Your Customer (KYC) procedures.

• Only one primary account per person is allowed unless explicit permission is granted in writing by our support team.
• Multiple accounts attempting to exploit promotions, bonuses or games will be closed and associated winnings voided.
• Accounts must not be used on behalf of another person or shared across multiple people.
• By maintaining an account you confirm you have not been self-excluded or excluded by any other licensed operator.

5. Deposits and Funding Your Account

Funding your The Pokies 114 account is straightforward. We accept a variety of payment methods which are listed in your account payment section. We only accept payment methods in your name or as approved in advance by our compliance team.

• Deposit processing times depend on the payment provider. Deposits typically appear in your account within a reasonable period after confirmation from your financial institution or virtual wallet.
• We may place limits on deposit amounts by payment method or region. These limits are published in the payment section.
• From time to time we may ask for documentation to verify transactions. This is part of our anti-money laundering and fraud prevention controls.
• Using payment instruments that are not yours is prohibited unless explicitly authorised by our support team.

6. Withdrawal Processing and Conditions

Withdrawals are processed according to our verification procedures and the rules below. We aim to process withdrawal requests promptly but timing can vary depending on verification status and the receiving financial institution.

• Before we can process a withdrawal we may require identity documents and transaction evidence. These checks are mandatory and part of safe operation.
• Withdrawal times after internal processing are governed by the receiving bank or wallet provider; we cannot control third-party processing times but will provide transaction evidence on request.
• If a withdrawal is rejected by your financial institution and returned to us, we will contact you and propose alternatives to deliver your funds.
• We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.

Wagering Requirements for Withdrawals

To prevent money laundering and to ensure bonus conditions are met, certain play-through rules apply to deposited funds prior to withdrawal. Based on our testing and operational rules:

• PayID and equivalent direct transfer deposits typically require a 1x wagering of the deposited amount before a withdrawal can be initiated.
• Credit card deposits typically require a 3x wagering of the deposited amount before a withdrawal can be initiated.
• Specific promotions, bonuses and third-party payment methods may carry different playthrough requirements; these are shown with each offer and payment method in your account.

7. Bonuses, Promotions and Bonus Abuse

We run promotions and bonuses to reward our players. Each bonus comes with its own set of terms and eligible games. We tested several promotions and adjusted these rules to make outcomes fair and transparent.

• Bonuses are valid only for the duration and games specified in the offer. Playing excluded games or using excluded strategies may void bonus winnings.
• Any attempt to use duplicate accounts, collusion, or automated play to gain an advantage will result in bonus cancellation and account closure.
• If we suspect bonus abuse, we reserve the right to void bonus funds and related winnings at our discretion.
• Wagering requirements and eligible games for each bonus are published with the promotion. Ensure you read these before accepting any offer.

8. Fair Play, Cheating and Prohibited Conduct

Our games use certified random number generators and audited systems to ensure fair play. We enforce strict rules to maintain a fair environment for all users. Our compliance and security teams regularly review play patterns and transactions.

• Use of bots, macros, scripts or any automated gameplay tool is strictly forbidden.
• Collusion between players to alter outcomes or share winnings is not allowed.
• Using multiple accounts to manipulate promotions or evade limits will result in closure of all related accounts and forfeiture of winnings.
• In case of detected manipulation of any game or system, we reserve the right to void implicated games and block accounts. Criminal charges may be pursued where appropriate.

9. Game Malfunctions and Software Errors

Despite best efforts, technical faults can occur. If a game malfunctions, the following principles apply:

• If a game error occurs that affects the outcome, we will investigate with our technical and third-party partners to determine the correct result.
• We expect players not to exploit clear malfunctions. Intentionally exploiting an error to gain funds or advantage may lead to voided winnings and account suspension.
• If funds are lost due to a confirmed malfunction, we will remedy the situation in line with our findings and regulatory obligations. Remedies may include restoring funds or reversing incorrect transactions.

10. Account Suspension, Closure and Forfeiture

We may suspend or close accounts for legitimate reasons including but not limited to verification failures, suspected fraud, breaches of rules, regulatory requirements, or suspicious financial activity.

• On suspension, remaining funds will be held while investigations are completed. You will be notified and asked to provide requested documentation.
• Where breaches are confirmed we may confiscate funds that were obtained through prohibited conduct or in violation of these rules.
• We may also close accounts if a player requests voluntary self-exclusion or following regulatory directive.

11. Identification, KYC and Anti-Money Laundering (AML)

Our compliance program is designed to protect customers and the platform. We follow KYC and AML best practices and may request documents and transaction details to validate accounts and payments.

• Acceptable documents typically include government-issued ID, proof of address (utility bill or bank statement) and proof of payment method (such as copies of cards with partial numbers masked).
• Delays in providing documents will delay withdrawals and may result in temporary suspension until verifications are complete.
• We retain the right to retain funds while we investigate transactions that raise legitimate AML concerns.

12. Responsible Gambling

We take player protection seriously. Our platform includes tools and policies to help maintain responsible play. We encourage players to set limits and seek help if gambling becomes a problem.

• Players can set deposit, loss and session limits from their account settings or by contacting support.
• Self-exclusion is available and will be honoured. During self-exclusion the account will be closed or suspended and no marketing communications will be sent.
• If you believe you or someone you know has a gambling problem, contact local support organisations. We will assist with self-exclusion and provide information on support resources.

13. Privacy and Data Protection

We collect and process personal data to provide and secure our services. Our privacy policies detail the kinds of data we collect, how we use it and how long we retain it. Data is processed in accordance with applicable privacy laws and our regulatory obligations.

• We use industry-standard encryption and security practices to protect data in transit and at rest.
• We will not sell your personal data for marketing or other purposes. Third-party processors may be engaged to provide necessary services under strict contractual terms.

14. Communication and Notices

We will communicate to you via the email and phone details you provided when registering. Important account and regulatory notices may also be delivered in-app or via site notifications.

• It is your responsibility to maintain accurate contact details. We are not responsible for missed communications due to out-of-date information.
• Formal notices relating to disputes, account closure or regulatory matters will be sent to your registered address when required.

15. Disputes and Complaints

We aim to resolve any disputes quickly and fairly. Our support and compliance teams handle complaints and appeals according to published procedures.

1. Contact our support team with the complaint, providing relevant transaction IDs and screenshots where applicable.
2. We will acknowledge your complaint and provide a case reference.
3. Our internal review will aim to resolve the matter within a reasonable timeframe. Complex matters requiring third-party audit may take longer.
4. If you remain unsatisfied, we will explain escalation routes including regulatory complaint mechanisms available through our licensing body.

16. Changes to These Rules

We may amend these rules from time to time to reflect legal, regulatory or operational changes. We will post updates to the site and where changes are material we will notify registered players by email or account message.

• Changes may include adjustments to payment rules, bonus terms, wagering requirements and security procedures.
• Your continued use of The Pokies 114 after notice of changes constitutes acceptance of those changes.

17. Jurisdiction and Governing Law

These rules are governed by the laws applicable to our operations and our licensing jurisdiction. Where required, disputes will be handled under those laws and the remit of relevant regulators. The precise governing law and dispute forum will be stated in account terms at registration and on request.

18. Our Testing, Audits and Fairness Assurance

We regularly test our platform security and game fairness. Our results show consistent randomness in certified games and responsible processing of transactions. Independent audits and third-party testing laboratories are engaged to verify RNGs and payout statistics. We publish key fairness information in the game and provider sections of the site.

• Game returns and volatility are published by providers where available. These are independent of our own operations.
• Where audits find discrepancies, we act immediately to correct systems and to reimburse affected players where appropriate.

19. Examples of Rule Applications (What We Tested)

To make these rules practical, here are examples from our internal testing that illustrate how we apply the rules in real situations. These examples are simplified to show typical outcomes:

• Example 1: If a player uses two accounts to claim the same welcome bonus and our checks prove both accounts are controlled by one person, we void the bonuses and close both accounts.
• Example 2: A deposit by credit card was made, and the player attempted an immediate withdrawal without meeting the 3x playthrough. We requested gameplay records and withheld the withdrawal until the playthrough was satisfied.
• Example 3: A game session experienced a clear software error that doubled credit values. Players who tried to exploit this were reviewed; legitimate stakes prior to the error were restored and fraudulent gains were removed.

20. Contacting Us and Support

If you have questions about these rules, or if you need help with account verification, deposits, withdrawals or responsible gaming tools, contact our support team through the channels listed in your account. Provide your account ID and any relevant transaction references to speed up the review.

21. Final Notes and Player Responsibilities

As a player at The Pokies 114 you are expected to act honestly and within the law. You must keep your login credentials confidential, comply with age and residency rules and cooperate with verification requests. We are committed to a safe and fair gaming experience and will enforce these rules consistently and transparently.

22. Quick Reference Table of Key Rules

23. Acknowledgement

We have created these rules based on industry best practice, regulatory guidance and feedback from players during testing. We recommend you keep a copy of these rules and review any promotional terms when available. If you have questions, our support and compliance teams are available to help.

24. Last Updated

These rules are maintained and updated as required. Check this page regularly for the latest version. Major updates will be communicated to registered players via email or account notifications.

Thank you for choosing The Pokies 114. Play responsibly and enjoy a fair, secure and transparent gaming experience.